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FEES & TERMS

CONSULTING FEES

*Fees are per person (pp) unless otherwise stated. All prices quoted are in Australian Dollars (AUD)

 

Initial Consult — No fee

 

Trip Planning Deposit*
$150 — Simple Itineraries (up to two destinations)
$250 — Standard Itineraries (three to eight destinations)
$500 — Multi Itineraries (eight to twelve destinations)
$POA — Complex Itineraries (more than twelve destinations)

 

 RESERVATION FEES*

*Fees are per person (pp) unless otherwise stated. All prices quoted are in Australian Dollars (AUD)

Cruise, package holidays or tour bookings
No fee


Flights

$150 — Single destination / Return
$250 — Multi-destination / Round World
$75 — Domestic or Short Flights
$250 — Long Haul Originating Outside Australia

Privately Booked Sectors

Sectors under $1500 or non-commissionable bookings incur a booking fee of 15% unless otherwise advised.
 

Changes

$150 — per sector International flights | $75 — per sector Domestic flights + GST

 

Urgency Fee

$250 — for changes or bookings required within 48 hours

 

COVID Response Fee

Hourly rate of $125/hour for travel rearrangements due to COVID-related illness or restrictions whilst away.

 

Cancellation Fees

Cancellations will incur a fee of $300 per passenger, per booking in addition to supplier and agency fees.

Bank Fees

1.8% merchant fees for Visa, Mastercard and American Express. Diners Club not accepted
{Pay with a Credit Card via BPAY - 0%}

 

Research Fees

$125 — per hour, on request

 

Concierge Fees

$50 — restaurant reservations (per booking)
$20 — ticket reservations (per person)
Other services - please enquire

 TERMS AND CONDITIONS

First Class Traveller is a privately owned travel consultancy, and an independent affiliate of Smartflyer Australia Pty Ltd (“Smartflyer”). Smartflyer is a member of AFTA, IATA, CLIA, and an ATAS accredited Travel Agent Company.

References in these terms and conditions to First Class Traveller include references to any related body corporate, director, employee or agent of First Class Traveller and also to Smartflyer where applicable.

A reference to a supplier in these terms and conditions is a reference to a third party supplying travel services to you such as air travel, car hire, accommodation, insurance, rail travel,  or any other service or product related to your travel.

These Terms and Conditions govern your arrangements with First Class Traveller and apply to all bookings made on your behalf.

PAYMENT OPTIONS

We accept direct deposits and credit cards. In some circumstances your credit card may be charged directly by a supplier such as an airline or hotel. In such circumstances you, by advising your credit card details, authorise us to pass your details to the relevant supplier. Direct deposits can take some time to clear into our account so please ensure that you send any funds at least 3 days before any payment due date(s) to avoid cancellations and associated fees.  Payment by Credit Card will incur a 1.8% merchant fee. (Visa/Amex/Mastercard accepted).

PRICES

All prices are subject to availability and can be withdrawn or varied without notice. Changes in price can occur due to currency fluctuations, fuel surcharges, taxes and other provider increases that are outside of our control. Until full payment of your booking is received by us, any increases will be passed on to you. Every effort is made to ensure that pricing is correct at the time it is provided to you and updated at the time of payment if required.

FEES

Fees including planning fees, booking fees, change fees and cancellation fees are charged in accordance with First Class Traveller's fee schedule and are non refundable. These fees are independent of any such fees which may be charged by a supplier. By instructing First Class Traveller to make any bookings on your behalf, you agree to pay those fees.

COMMISSION

First Class Traveller may from time to time receive or retain commission, rebates and/or incentives from suppliers related to reservations made on your behalf.   Any such commissions are the property of First Class Traveller.

CANCELLATIONS AND AMENDMENTS

Travel arrangements may be non-refundable and non-changeable. If you cancel a confirmed booking reservation you are likely to incur fees. First Class Traveller charges cancellation and amendment fees in accordance with our fee schedule and in addition to any cancellation and/or amendment fees imposed by suppliers. It is your responsibility to check the amendment and cancellation fees of any supplier prior to entering into a transaction with them.  First Class Traveller will use its best endeavours to ensure you are provided with current information as to supplier fees however if you are unsure where to find them or require further information, please ask for assistance.

REFUNDS

If you cancel your travel arrangements and a refund is due, the refund will be made available to you once monies have been received by First Class Traveller from the supplier involved. Insofar as we are able, First Class Traveller will advise you of the expected timeframe for your refund which can be up to 12 weeks.

SCHEDULE CHANGES

Every effort is made to bring schedule changes to your attention in a timely manner however we advise you to check your flight times  24 hours prior to departure for each flight as the airline(s) reserve the right to make schedule changes and amend their flight times as they deem necessary. You agree that First Class Traveller is not responsible for, nor accepts any liability arising out of any schedule changes implemented by an airline which may impact you, your onward travel or arrangements consequent on your flights.

AGENCY

First Class Traveller’s  services are comprised of itinerary planning, and organising and coordinating various arrangements for your travel via a direct contractual relationship between you and any supplier providing travel to you. First Class Traveller is not the agent of any supplier and does not guarantee the performance of services offered by any supplier or accept liability for any event where you suffer a loss, or are injured as a result of any acts or failings of any supplier. In these events, you agree that your remedy lies against the supplier and not First Class Traveller or Smartflyer Australia.

FORCE MAJEURE

First Class Traveller and Smartflyer Australia accepts no liability for any loss or damage incurred by you as a consequence of First Class Traveller, Smartflyer Australia or any supplier being unable to perform its obligations to you due to unusual and/or unforeseeable circumstances (a “force majeure event”).

NO WARRANTY

In the performance of its services, First Class Traveller gives no warranty and makes no representation as to the suitability or adequacy of any supplier services or products. You agree that if the supplier services or products are not supplied in accordance with your expectations that your remedy lies with the supplier and not with First Class Traveller or Smartflyer Australia.

ACCURACY OF INFORMATION

First Class Traveller has taken reasonable care that all information provided to you in the course of providing services to you is correct and provides such information in good faith. You acknowledge that such information may be subject to amendment at any time without notice and that First Class Traveller cannot and has not checked the accuracy of all information provided by any supplier. First Class Traveller is not responsible for and does not accept any liability arising out of any errors, omissions or misleading information provided by a supplier and you should make your own evaluation of the accuracy, completeness and legitimacy of any information, opinion, advice or other content provided by First Class Traveller.

PASSPORTS AND VISAS

All travellers must have a valid passport with at least 6 months validity beyond the length of intended stay. Some countries require a longer period of validity remaining on your passport. It is your responsibility prior to confirming your travel arrangements to ensure that your passport meets the specific entry conditions of the country and/or countries you are visiting including those that you must pass through in order to reach your destination(s).
 

 Some countries may also require you to obtain an entry visa or permit. It is your responsibility to obtain the necessary visa(s) and/or permits. We recommend that you check the entry requirements with the relevant Embassy, High Commission or Consulate of the countries you intend to visit including those you must pass through in order to reach your destination(s). 

If you are travelling to the United States of America, you are required to register under the Visa Waiver program in advance of your departure. See https://esta.cbp.dhs.gov/esta to apply and seek more information as desired. 
 

Please ensure you leave sufficient time to obtain any visas / visa waivers.  We  recommend you review visa requirements at least 3 months prior to travel if possible.

Permanent Australian Residents travelling on a foreign passport must hold a valid Resident Return Visa to re-enter Australia. It is your responsibility to ensure you have the necessary documentation and visa to return to Australia.
 

At the time of confirming your travel arrangements with First Class Traveller, you must supply a copy of the passport particulars page for all members of the party travelling on your booking. 
 

* The name on any airline tickets must match the name on your passport, including middle names. It is your responsibility to confirm accuracy prior to ticketing. Any cancellation/amendment fees incurred as a result of incorrect names may be passed onto you.*

AIRPORT CHECK IN TIMES

We recommend: 
 

  •  3 hours prior to departure for international flights.

  •  60 minutes prior to departure for Qantas and Virgin.

  •  90 minutes prior to departure for Jetstar and other small domestic airlines worldwide.
     

All passengers on domestic flights must present ID at check-in i.e.: drivers licence or passport.

BAGGAGE ALLOWANCE

Airlines offer different baggage allowances subject to your travel plans, frequent flyer status and your class of travel. Please check the relevant airlines website or your e-ticket prior to your travel as these allowances vary. Some fares do not include checked luggage, and it is your responsibility to make sure you have adequate baggage allowance for your entire journey.  If you are unsure, please ask First Class Traveller and we will provide assistance. 

FREQUENT FLYERS & SPECIAL REQUESTS

Please advise us of any frequent flyer numbers and special requests at the time of making your booking. It is advisable that you retain all boarding passes until your frequent flyer points have appeared on your statement. Requests cannot be guaranteed.

TRAVEL DOCUMENTS

Please check and review all of the information contained in your documents via your itinerary published on our travel app AXUS including but not limited to; your name, names of those in your travelling party and/or dependents travelling with you, your travel dates and times and any other particulars relating to your travel arrangements. If you are the lead passenger, please ensure the members of your travelling party are given access to the documentation that that they also check all particulars relating to their travel arrangements in a timely manner.

TRAVEL INSURANCE

First Class Traveller strongly recommends that you take out a full coverage travel insurance policy at the time you make your booking and at the time monies are exchanged. First Class Traveller can assist you with insurance quotes however it is your responsibility to ensure you have adequate cover for yourself and any dependents accompanying you and to adjust to the level of cover as you deem necessary. It is also your responsibility to read and fully understand the Product Disclosure Statement of your insurer prior to entering into any contract of insurance with them. Should you opt to decline travel insurance you may be required to sign a disclaimer.

HEALTH AND VACCINATION REQUIREMENTS

Some countries require vaccinations against specific diseases, infections and illnesses prior to granting entry to their country. General health advice for the destinations you are visiting can be obtained from the Foreign Affairs and Trade Website: smarttraveller.gov.au. We recommend that you consult with your professional medical advisor, travel clinic or doctor at the beginning of planning your travel arrangements to ensure you have sufficient time to obtain vaccinations in an effective way.

EMERGENCY DISCLOSURE APPROVAL

Should a natural disaster take place or any other form of emergency arise in a country where you may be visiting at that time, you approve First Class Traveller to disclose your contact information, next of kin and itinerary details to the Australian Department of Foreign Affairs and Trade.

GOVERNING LAWS

This agreement is governed by the laws in force in New South Wales. You irrevocably submit to the non-exclusive jurisdiction of the Courts of New South Wales and Courts of Appeal from them and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice. 

ACKNOWLEDGEMENT

Instruction of First Class Traveller and the payment of any funds to First Class Traveller pursuant to invoicing or otherwise comprises an acknowledgement and acceptance of these terms and conditions unless advised otherwise by you.

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